Customer Service

Frequently Asked Questions

Water can enter the home in a variety of ways, including foundation leaks, burst pipes, appliance valve failures or poor drainage around the home. Burst pipes, valve failures and sewage backups are particularly troublesome, as they can produce several inches of water within hours.

Water damage can occur for a variety of reasons. Excess water in your home can come from natural disasters such as hurricanes or floods, as well as from pipes that burst or start to leak in your plumbing system. Household appliances can malfunction and cause water to pool in areas that might not be noticeable.

Septic tanks can overflow and cause raw sewage to spew into your crawlspace or home. When gutters and roof drains get backed up, the excess water can begin to cause serious damage. Bathtubs and shows that are poorly constructed or need the grout replaced can permit water to seep through onto the tile and create mold and other unwanted effects.

When water pools in the home, it will quickly soak through anything it comes in contact with. If it contains contaminants, all organic materials, like textiles and wood, will likely need to be restored. This is because contaminated liquid is the perfect environment for hosting a variety of microbes, including viruses and bacteria. Secondary damages is also a primary concern when water collects in the home as this may lead to Microbial growth. In general, the longer the moisture is allowed to sit in the home, the more problems it will cause.

Water flood damage certainly has the potential to cause microbial growth because mold thrives in moist environments, any place that is wet (and especially humid) is a perfect place for mold to grow. If you ignore the moisture, microbial growth can begin to grow within 48-72 hours. It’s very important to take immediate action when you experience a house flood damage of any type!

No. As a matter of fact, your insurance company would prefer you call a water damage restoration company to begin water cleanup and fix water damage as soon as possible. The faster our crews arrive, the more destruction we can prevent, which decreases restoration costs and protects your home from further house flood damage. You still want to call your insurance company to make a claim, but you should not wait for an adjuster to arrive before calling a professional company to fix water damage.

The first thing you should do is contact a water damage remediation company like us. You do not want to delay, to avoid secondary damages.  The longer water sits, the more opportunity it has to wreak havoc on wood, walls and carpet. Avoid the affected area whenever possible. If there is standing water in an area with electrical appliances, do not enter the room under any circumstances.

Water repair or water cleanup is a multi-phase process.  PRC will first inspect the area and attempt to stop the water source from creating any additional damage. The next step is to remove all standing water from flooring or the crawlspace. Our professionals will remove any compromised materials which typically include carpeting, carpet padding, baseboards, insulation, clothing, upholstery, fragile woods like plywood or particle board and gypsum containing materials, like sheetrock walls and ceilings. Once the house is clear of any compromised items and all standing liquid is pumped out, the technicians will work hard to dry and disinfect the area. This process takes several days, requiring the use of air mover fans, dehumidifiers and, occasionally, heat injection fans. While the home is drying out, technicians will perform daily visits to monitor the moisture content of the affected areas.

Some signs of hidden house flood water damage include peeling paint and wallpaper, visible mold, moisture and condensation, musty odors, and moisture or dampness in your carpet or other flooring.

Restoration companies should employ technicians trained by a respected organization like the Institute of Inspection, Cleaning and Restoration Certification (IICRC). The IICRC offers several courses on restoration, including a structural drying course and a microbial remediation course. This training will prepare technicians for a variety of job situations and keep them safe when working around hazardous fluids.  All PRC Project Managers have successfully received certification from the IICRC as a Water Damage Technician.

The cost of water damage cleanup depends on the size of the flooded area and amount of time needed to handle the water repair. If your insurance policy covers water damage restoration, you are typically only responsible for the deductible. Because water can move so quickly and be extremely destructive, if not promptly removed with the right equipment, there can be even bigger problems like mold growth and even structural damage. When done properly, fixing water damage can take several days and many man-hours to complete, which have varying costs.

Proper maintenance and care of your appliances can help ensure they don’t cause a water issue. If you have a septic tank, monthly inspections can allow you to notice if anything looks amiss. You can also teach everyone who lives in your home where the water supply cutoff valve is so they can turn it off in the event of an emergency.

Keep an eye on your water bill; a sudden increase one month may indicate a leaky pipe or other problem. Also, if you notice any foul odors or discoloration (microbial growth) on the walls, contact a water damage restoration company like PRC immediately.

Whether or not the insurance company will cover the damage depends on the source of the damage, (i.e. whether it was a natural disaster like a flood, or if it was caused by a burst pipe.) The insurance company will also want to make sure that you took the necessary precautions to try and prevent the situation.

Our Project Managers are experienced with the insurance claim process. We deal with insurance companies on a daily basis, and can help you submit your claim properly and effectively the first time around. We are here to help you, and our water damage remediation services are accepted by all the big homeowners insurance companies.

Yes, PRC Restoration Inc offers stress-free financing options for homeowners throughout Greater Los Angeles. During a consultation, we can discuss with you our financing options designated to fit your specific project.

Our financing options cover work for water and fire damage restoration and mold remediation and will help make the entire process easier. PRC Restoration Inc’s in-house financing options were designed with you in mind, which means we want your project to go as smoothly as possible, including the expense.

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