Customer Service

Fire Damage Emergency? Call Now for a Free Assessment

24/7 Service - 90 Minute Response Time

Frequently Asked Questions

Where does water damage typically come from?

Water can enter the home in a variety of ways, including foundation leaks, burst pipes, appliance valve failures or poor drainage around the home. Burst pipes, valve failures and sewage backups are particularly troublesome, as they can produce several inches of water within hours.

Will Insurance cover the water damage to my property?

Whether or not the insurance company will cover the damage depends on the source of the damage, (i.e. whether it was a natural disaster like a flood, or if it was caused by a burst pipe.) The insurance company will also want to make sure that you took the necessary precautions to try and prevent the situation.

Our Project Managers are experienced with the insurance claim process. We deal with insurance companies on a daily basis, and can help you submit your claim properly and effectively the first time around. We are here to help you, and our water damage remediation services are accepted by all the big homeowners insurance companies.

How much does it cost to fix water damage?

The cost of water damage cleanup depends on the size of the flooded area and amount of time needed to handle the water repair. If your insurance policy covers water damage restoration, you are typically only responsible for the deductible. Because water can move so quickly and be extremely destructive, if not promptly removed with the right equipment, there can be even bigger problems like mold growth and even structural damage. When done properly, fixing water damage can take several days and many man-hours to complete, which have varying costs.

What causes water damage?

Water damage can occur for a variety of reasons. Excess water in your home can come from natural disasters such as hurricanes or floods, as well as from pipes that burst or start to leak in your plumbing system. Household appliances can malfunction and cause water to pool in areas that might not be noticeable.

Septic tanks can overflow and cause raw sewage to spew into your crawlspace or home. When gutters and roof drains get backed up, the excess water can begin to cause serious damage. Bathtubs and shows that are poorly constructed or need the grout replaced can permit water to seep through onto the tile and create mold and other unwanted effects.

What are the dangers associated with water damage?

When water pools in the home, it will quickly soak through anything it comes in contact with. If it contains contaminants, all organic materials, like textiles and wood, will likely need to be restored. This is because contaminated liquid is the perfect environment for hosting a variety of microbes, including viruses and bacteria. Secondary damages is also a primary concern when water collects in the home as this may lead to Microbial growth. In general, the longer the moisture is allowed to sit in the home, the more problems it will cause.

Can flood damage or water cause mold?

Water flood damage certainly has the potential to cause microbial growth because mold thrives in moist environments, any place that is wet (and especially humid) is a perfect place for mold to grow. If you ignore the moisture, microbial growth can begin to grow within 48-72 hours. It’s very important to take immediate action when you experience a house flood damage of any type!

If I am experiencing a water damage, should I call my insurance provider first?

No. As a matter of fact, your insurance company would prefer you call a water damage restoration company to begin water cleanup and fix water damage as soon as possible. The faster our crews arrive, the more destruction we can prevent, which decreases restoration costs and protects your home from further house flood damage. You still want to call your insurance company to make a claim, but you should not wait for an adjuster to arrive before calling a professional company to fix water damage.

What Should I do after a flood, sewage or water leak?

The first thing you should do is contact a water damage remediation company like us. You do not want to delay, to avoid secondary damages.  The longer water sits, the more opportunity it has to wreak havoc on wood, walls and carpet. Avoid the affected area whenever possible. If there is standing water in an area with electrical appliances, do not enter the room under any circumstances.

What does the water damage restoration process involve?

Water repair or water cleanup is a multi-phase process.  PRC will first inspect the area and attempt to stop the water source from creating any additional damage. The next step is to remove all standing water from flooring or the crawlspace. Our professionals will remove any compromised materials which typically include carpeting, carpet padding, baseboards, insulation, clothing, upholstery, fragile woods like plywood or particle board and gypsum containing materials, like sheetrock walls and ceilings.

Once the house is clear of any compromised items and all standing liquid is pumped out, the technicians will work hard to dry and disinfect the area. This process takes several days, requiring the use of air mover fans, dehumidifiers and, occasionally, heat injection fans. While the home is drying out, technicians will perform daily visits to monitor the moisture content of the affected areas.

Can water damage be hidden? If so, what are the signs?

Some signs of hidden house flood water damage include peeling paint and wallpaper, visible mold, moisture and condensation, musty odors, and moisture or dampness in your carpet or other flooring.

What kind of training should a water damage restoration company have?

Restoration companies should employ technicians trained by a respected organization like the Institute of Inspection, Cleaning and Restoration Certification (IICRC). The IICRC offers several courses on restoration, including a structural drying course and a microbial remediation course. This training will prepare technicians for a variety of job situations and keep them safe when working around hazardous fluids.  All PRC Project Managers have successfully received certification from the IICRC as a Water Damage Technician.

How can I prevent water damage?

Proper maintenance and care of your appliances can help ensure they don’t cause a water issue. If you have a septic tank, monthly inspections can allow you to notice if anything looks amiss. You can also teach everyone who lives in your home where the water supply cutoff valve is so they can turn it off in the event of an emergency.

Keep an eye on your water bill; a sudden increase one month may indicate a leaky pipe or other problem. Also, if you notice any foul odors or discoloration (microbial growth) on the walls, contact a water damage restoration company like PRC immediately.

Does PRC offer financing options?

Yes, PRC Restoration Inc offers stress-free financing options for homeowners throughout Greater Los Angeles. During a consultation, we can discuss with you our financing options designated to fit your specific project.

Our financing options cover work for water and fire damage restoration and mold remediation and will help make the entire process easier. PRC Restoration Inc’s in-house financing options were designed with you in mind, which means we want your project to go as smoothly as possible, including the expense.

PRC Website General Form

Contact Us for Questions or a Free Assessment

Don't wait until the damage gets worse. Contact our certified team 24/7 for a complimentary, no-obligation assessment. We will quickly inspect your property, explain your options, and provide a clear plan to restore your home or business.

Client Testimonials:

Posted on Google Google
martha matus profile picture
martha matus
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I had a very good experience working with them. They were extremely communicative throughout the entire process, always explaining what they were doing and making sure I understood each step. That level of transparency really gave me confidence in their work.They are also very friendly and respectful, which made me feel completely comfortable having them in my home. On top of that, they worked efficiently and completed the job quickly without sacrificing quality.Overall, I highly recommend them to anyone looking for reliable, professional, and trustworthy service.
Posted on Google Google
John Covarrubias profile picture
John Covarrubias
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I used PRC for the remediation of my house post-Eaton Fire and the service was exceptional. Rafael was knowledgable, thorough, patient, and kind throughout the entire process. When a small issue occurred, Rafael did not hesitate to fix it immediately. I was blown away by his professionalism and integrity. I highly recommend Rafael and his crew at PRC!
Posted on Google Google
AMY WEITMAN profile picture
AMY WEITMAN
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Excellent, responsive and professional service. Highly recommend this company. All of their estimates and recommendations were fair and they had excellent follow up. They were clean, quick and efficient.
Posted on Google Google
Krista Kalmus profile picture
Krista Kalmus
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I randomly just found this company on yelp after calling several companies. I had a water leak in my kitchen and wasn't sure who to trust!. George from PRC came over right away and instantly felt comfortable with him out of everybody I had met with. He was honest he was cool. He explained everything to me gave me options and even gave me a better price than everybody else. He was very communicative always responding right away and super good energy. They did an amazing job with the water mitigation services and after they were done I decided to use their construction team for rebuilding after the demo. Aaron Martinez handled it from there who also was amazing and went over and beyond. They were also very clean and set up a very good tent to protect the house from their demo and rebuild. The work looks amazing and they were efficient and fast ! Highly recommend!
Posted on Google Google
fred hamm profile picture
fred hamm
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Raphael Garcia and his crew performed their tasks quickly, efficiently and were always friendly and respectful. There was an issue with some minor damage, but thanks to Raphael Garcia, a man of his word, the matter was resolved fairly, a rarity in the business world these days.
Posted on Google Google
Julio Moo profile picture
Julio Moo
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Exceptional Service - Highly Recommend! PRC Restoration is the real deal! From the moment we contacted them, their response time was incredibly quick. The team was efficient, professional, and got the job done right. What impressed me most was their personable staff—they were easy to work with, communicated clearly throughout the process, and treated our property with care. The work site was kept clean and organized, which is rare in this industry. If you need restoration services, don't hesitate to call PRC. They deliver on their promises and exceed expectations. Highly recommend! Julio Moo - Hotel General Manager
Posted on Google Google
Kimberly Salazar profile picture
Kimberly Salazar
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Had a ton of questions for Bryan, and he was incredibly patient and thorough. Ricardo’s turnaround was quick, and they were both extremely responsive, which I really appreciated. Overall, very professional, kind, and informative — thank you! All opinions are my own.
Posted on Google Google
Michael Cutuli profile picture
Michael Cutuli
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We used PRC due to some water damage to our garage. The pack out team are awesome! They have been responsive, reliable, handed our belongings with care and the when they returned our “stuff”, they did so professionally and with courtesy. They went out of their way to place and sort our boxes exactly where I wanted them.
Posted on Google Google
Ian Birnie profile picture
Ian Birnie
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
The crews for both the cleanup and the rebuild were efficient and courteous and their work was excellent. I highly recommend PRC Restoration.
Verified by Trustindex
Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more